HOW TO FIND US
Our Bearsted practice is on the main A20, about 300 metres west of the shops and petrol station and convenient to the regular Maidstone bus routes. Access to our practice is via Roseacre Lane and we have car parking area to the rear.
SAT NAV DIRECTIONS
When programming your Sat Nav device, use the postcode ME14 4BT. This will guide you directly to Roseacre Lane where you’ll be able to access car park and patient entrance.
Our ground floor surgery is accessible to wheelchair users. If you have any specific needs, please call in advance to ensure we are able to meet them.
CHANGES OR CANCELLATIONS
If you need to change or cancel your appointment, please contact us by calling 01622 730 548.
Please note we may charge for missed appointments if not cancelled with 24 hours notice.
Please contact us as early as possible if you are suffering from toothache, have lost a filling or broken a tooth. We do our utmost to see patients with a dental emergency on the same day. If you require emergency care outside of our surgery hours, then please call us on 01622 730 548 and listen to the recorded message that provides details of our on-call dentist.
FEEDBACK AND COMPLAINTS
We work hard to provide a great dental service and we hope you are always delighted with the dental care you receive from Roseacre Dental Practice Maidstone. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:
– Speaking to our Practice Manager, Lisa Marsh, in person
– Filling in a feedback form at reception
– Emailing us through our contact form
– Writing to our practice manager, Lisa Marsh, Roseacre Dental Practice, 111 Ashford Road, Bearsted, Maidstone, Kent ME14 4BT
We aim to respond to verbal complaints within 24 hours and written ones within three working days. If you are still not happy and would like to take things further, our independent patients can contact The Dental Complaints organisation. Their website can be found at www.dentalcomplaints.org.uk. Alternatively, they can be contacted by phone on 020 8253 0800. If you would like a written copy of our complaints procedure please contact the surgery.
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